CORPORATE COMMUNICATIONS DIVISION 

Brief Introduction

The Corporate Communications Division of the Medical Device Authority (MDA) is not just an ordinary division – it is the heartbeat of communication, ensuring that every piece of information is delivered accurately, promptly, and with impact. Formally established in 2018, the Corporate Communication Division replaced the Public Relations Unit (UPA), which had operated since 2013, bringing a refreshed and contemporary direction to MDA’s corporate communications.

Placed under the Office of the Chief Executive, CCD has grown rapidly, with a dedicated team comprising the (1) Head of Unit, (2) Public Relations Officers, (3) Public Relations Assistant Officer. Each member contributes their unique strengths to ensure the smooth execution of the organisation’s communication strategies.

As the official ‘voice’ of MDA, CCD is responsible for ensuring that all information disseminated is not only accurate but also easy to understand and accessible to the public. From shaping the corporate image to maintaining strong media relations, CCD ensures that MDA remains relevant and trusted by the community.

CCD is divided into 5 (5) main sections, each playing an essential role in keeping the communication engine running efficiently:

i. Corporate Administration – The backbone that ensures all administrative matters run smoothly.
ii. Communication Management – The game changers who coordinate media relations and strategic communications.
iii. Public Education and Awareness – Educators who creatively and interactively raise public awareness about medical devices.
iv. Customer Service (Complaints) – The frontliners who ensure every inquiry and complaint receives the highest level of attention.
v. Publications – The content creators responsible for developing the MDA Annual Report, MOH Annual Report, e-bulletins, and other informative promotional materials.

Driven by teamwork, creativity, and innovation, CCD continues to move forward to ensure that MDA is not only recognised but remembered as a credible and people-friendly medical device regulatory authority.

 

Prepared by: Corporate Communication Division

Uploaded by: Corporate Communication Division

Date of upload: 14/11/2025