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OFFICE OPERATION DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) PERIOD

Dear valued customers,

Following the government’s announcement to enforce Conditional Movement Control Order (CMCO), MDA will be operating in a limited capacity starting from 14th October 2020 (Wednesday). Our office operation hour will remain as usual from 9.00 am to 5.00 pm. However, our counter service during the CMCO period will be operated from 9.00 am to 3.00 pm and will remain until further notice.

In an effort to curb the spread of the Covid-19 pandemic, MDA discourage face – to - face meeting and urge customers to adhere to the Standard of Procedure (SOP) as follows:

i. Always wear a facemask when you are in our building.

ii. Sanitise your hands.

iii. Practice social distancing.

Our counter service will be on first come first serve basis and only five (5) customers will be allowed to enter at once. Kindly take note that certificate collection and bank draft submission can only be done until 12.00 pm every day.

We will keep you informed and you are advised to check the announcement on our portal to keep you updated. We look forward to welcome you back to our office. We regret for any inconvenience caused. Should you have any inquiries, please do not hesitate to contact us at our general line 03- 8230 0300.

For any inquiries, please contact our general number 03-8230 0300 or you may click HERE to get the contact information for each division/ unit: - 

  1.  Medical Device Registration
     Email: registration@mda.gov.my                 

 Contact no.: 03-8230 0376

  1.  Change of Notification
     Email: changenot@mda.gov.my                

 Contact no.: 03-8230 0376

  1.  Establishment License
     Email: elr@mda.gov.my                              

 Contact no.: 03-8230 0351

  1.  Conformity Assessment Body (CAB)
     Email: cab.registration@mdb.gov.my       

 Contact no.: 03-8230 0398

  1.  Enforcement
     Email: enforcement@mda.gov.my

 Contact no.: 03-8230 0203

  1. Post Market Surveillance and Vigilance

Email: device_complaint@mda.gov.my / advertisement@mda.gov.my

Contact no.: 03-8230 0203

  1.  Consultation
     Email: consultation@mda.gov.my               

 Contact no: 03- 8230 0383

  1.  Certificate of Free Sales (CFS)
     Email: cfs@mda.gov.my                                

 Contact no: 03- 8230 0383

  1.  Special Access
     Email: sa.cm@mda.gov.my / sa.cm@mdb.gov.my / bpt@mda.gov.my

 Contact no.: 03-8230 0209 / 0341 / 0342

  1. Classification

Email: classification@mdb.gov.my / bpt@mda.gov.my

Contact no.: 03-8230 0385 / 0341 / 0342

  1.  Clinical research/ Performance evaluation, Demonstration for marketing/ education:

Email: bpt@mda.gov.my

Contact no.: 03-8230 0343 / 0339 / 0343 / 0209

  1. Integrity

Email: musa@mda.gov.my

Contact no.: 03-8230 0390

  1. Legal

Email: shazanishafiq@mda.gov.my

Contact no.: 03-8230 0389

  1. Finance

Contact no.: 03-8230 0328

For any enquiries regarding Medcast 2.0 system you may contact our ICT department at:

Email: medcast.mda.gov.my or medcast help desk

Contact no.: 03-8230 0222

 

STAY SAFE AND STAY HEALTHY.

THANK YOU.

UPDATED 22 OCTOBER 2020

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  Medical Device Authority (MDA),
Ministry of Health Malaysia,
Level 6, Prima 9, Prima Avenue II,
Block 3547, Persiaran APEC,
63000 Cyberjaya, Selangor, MALAYSIA

  +603 - 8230 0300
  +603 - 8230 0200 
  mdb@mda.gov.my

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  • Last Modified: 20 November 2020.
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